Encik Mohd Rizwan Bin Abd Majid
Fakulti Perniagaan, Ekonomi Dan Perakaunan, UMS
customer service, service management, food and beverage management, tourism and hospitality
Contact Information
Academic Department
Fakulti Perniagaan, Ekonomi Dan Perakaunan
Appointed Department
Fakulti Perniagaan, Ekonomi Dan Perakaunan
Education
Sarjana Pentadbiran Perniagaan
Universiti Teknologi Mara, Cawangan Sabah
2004
Sarjana Muda Sains Dengan Kepujian (Pengurusan Perkhidmatan Makanan)
Universiti Teknologi Mara, Cawangan Sabah
2001
Research
Projects
14
Active
0
Grants
RM 493,270.00
Research Interests & Expertise
Publications
Total Publications by Year
| Year | Publications |
|---|---|
| 2013 | 1 |
| 2014 | 2 |
| 2015 | 7 |
| 2016 | 3 |
| 2017 | 7 |
| 2018 | 5 |
| 2019 | 5 |
| 2023 | 1 |
| 2024 | 1 |
| 2025 | 8 |
| 2026 | 1 |
Scopus Metrics
Scopus ProfileDocuments
9
H-Index
4
Citations
47
Institutional
41
Research listing
Completed and ongoing projects
Showing 1 to 5 of 14 entries
Customer Satisfaction Survey for UMS Library
Member
2019 - 2019
Branding and Accreditation of Handicrafts in Sabah
Member
2019 - 2020
In Pursuit Of Financial Well-Being: The Effects Of Financial Literacy, Financial Behaviour And Financial Stress On Employees
Member
2018 - 2021
THE INTEGRATED OF FIRM'S CAPABILITIES TOWARDS DIGITAL BRAND PERFOMANCE IN MALAYSIA ONLINE BUSSINESS FOR SME'S
Member
2017 - 2019
TARGET MARKET ASSESSMENT FOR ECOFARM MINIATURE
Leader
2016 - 2017
Publications listing
Note: publication data for the last 3 years will be displayed
Showing 1 to 1 of 1 entries
TRESSY BELLY , MOHD RIZWAN BIN ABD MAJID (2026), A conceptual integration of customer experience and loyalty in luxury hotels: Insights from the Malaysian context